Roles & Responsibilities

The primary job duties and responsibilities include but are not limited to the following:

1. Customer Success

   1. Acquiring new client (brand owners) leads, and qualifying them as new Seller

   2. New Seller onboarding

   3. Seller account management

   4. Inventory listing review provided by Seller - product pricing analysis, inventory stock availability, etc.

2. Operations

   1. Mainly responsible for the offer and order execution from the buyer

   2. Review offer sheet - availability of inventory, pricing analysis, offer approval from seller

   3. Preparation of the invoices, purchase orders, credit notes, etc.

   4. Coordinating with Finance on incoming and outgoing transactions

   5. Organizing logistics for order pick-up process

   6. Documenting the transaction movements in the order (financial aspect)

   7. Documenting the details of transaction history - email threads, call conversations, minutes of meetings, etc.

   8. Strong analytical skills to understand and interpret data throughout projects

Qualifications

• Minimum 2 years of business operations experience - supply chain, logistics, consulting, analytics

• Bachelor’s degree in business, communication, analytics, engineering, or related

• Awareness of ERP and other order management systems

• Proficient with MS Excel, visualization, PowerPoint

• SQL skills and experience in cleansing datasets from multiple sources are preferred

• Strong analytical skills to identify efficiencies and drive process improvements across all functions

• Curiosity to learn and ability to adapt to changes

• Excellent critical thinking and problem-solving skills

• Interest in technology and ability to grasp concepts quickly

• Good written and verbal communication skills - English and Bahasa Indonesia

• Willingness to learn new things and get your hands dirty!

• Comfortable with the hybrid working environment